Bowen Immigration Services is committed to providing high-quality immigration services and ensuring client satisfaction. We understand that circumstances may change, and we strive to be fair and transparent in our refund policy.

Eligibility for Refund

Refunds may be granted in the following situations:

1. Cancellation Before Services Begin: If you cancel your service agreement with us before we have commenced any work on your case, you will be entitled to a full refund of any fees paid.
2. Cancellation After Services Begin: If you cancel your service agreement after we have commenced work on your case, the refund amount will be determined on a case-by-case basis. We will assess the work completed and deduct any costs incurred from your refund.
3. Error on Our Part: If an error or omission on our part results in a negative outcome for your application, you may be eligible for a partial or full refund, depending on the nature of the error and the extent of the impact on your case.

Non-Refundable Fees

The following fees are non-refundable:

• Government filing fees: These fees are paid directly to the government and are non-refundable, regardless of the outcome of your application.
• Third-party fees: This includes fees paid to third-party service providers, such as translators or medical examiners.
• Disbursements: This includes any out-of-pocket expenses incurred on your behalf, such as courier fees or document retrieval costs.

Refund Process

To request a refund, please submit a written request to us, outlining the reason for your request and any supporting documentation. We will review your request and notify you of our decision within 14 business days.

If your refund request is approved, we will process the refund within 30 business days. Refunds will be issued in the same form of payment as the original payment.

Dispute Resolution

If you are dissatisfied with our services or the outcome of your refund request, we encourage you to contact us to discuss your concerns. We will make every effort to resolve any disputes in a fair and timely manner.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

Bowen Immigration Services

Email: info@bowenimmigration.com

Phone: +1 (416) 256 6077